Refund Policy

We provide a free trial period of our offering “CoAlias” (https://CoAlias.com/) to let you fully evaluate it before you make the decision to purchase the full version. Please use the trial period to ensure our product meets your needs before purchasing a license. Our support team is standing by to answer all your questions about CoAlias. Please test the product’s features and functionalities, and coordinate with our support team to clarify your doubts before making a final purchase.

Trial Period and Decision to Purchase Full Version

The 7-day trial period of CoAlias that we offer should be considered a “free look period”. During this time, we encourage you to use CoAlias, test it, and decide if you would like to purchase the full version. After the 14 days are up, you will no longer be able to use CoAlias trial version.

Purchase, Cancellations and Refunds

Once you purchase the full version of CoAlias, your license to use it will be activated after your payment has cleared. Once the license is activated, no cancellations will be possible, and no refunds will be given, except in the rarest cases (see below). We have this policy in place, since it would be impossible for you to return your registered version of CoAlias.

Refunds in Rare Cases

In rare instances and only within 14 days of your purchase of CoAlias, if due to technical difficulties, platform incompatibilities, or other unforeseen circumstances, CoAlias does not function in/for your organization, we may issue a full or partial refund. However, such decisions will be at our discretion only, and we have every right to refuse such requests.

If we do consider providing you a refund, we require that you provide all the necessary information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.), as well as reasons for asking for a refund. We will verify these reasons by asking you further questions, or by trying to simulate the issues on our systems/networks, before making a final decision to provide a refund partially or in full.

Refund Communications

If we agree that your request for a refund is reasonable, and if your request is made within 14 days of purchase, we will require you to send us an email from your official company email address, or a letter printed on your company letterhead confirming that you are no longer using CoAlias, and will no longer use CoAlias in future.

It is your sole responsibility to ensure that all refund-related communication from your company reaches us within 14 days of purchase. CoAlias will not be responsible for any lost, delayed, or misdirected mail or email, or other communication system delays that prevent us from receiving your communication, and therefore prevent us from processing your refund request.

Refund Timeline

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days from the date of approval of your request. We will make every effort to ensure that we meet this timeline. However, there may be unforeseen delays, which we will keep you apprised of. We cannot be held legally or financially liable for such delays.

Delayed Refunds

If you have not received your refund after 14 days from the date of approval of your request, we will ask you to check your bank account again. Once you confirm that you have still not received your refund, we will investigate the issue from our side. However, there is often some processing time involved before a refund can reflect in your bank account, so we solicit your patience and understanding if there are further delays.

If you have any queries about the status of your refund, please get in touch with us at contact(at)coalias(dot)com

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for CoAlias free trial or full version, you acknowledge that you have read this refund policy, and that you fully agree with and accept the terms laid out in this refund policy.

If you do not fully agree with or accept the terms laid out in this refund policy, please do not place an order with us.

Please contact contact(at)coalias(dot)com if you have any questions about this refund policy or about CoAlias.